At IR Enterprises, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds & Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, in their original packaging, and in resalable condition.

• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

• Perishable goods

• Personal care products

• Clearance or final sale items

3. Process

1. Contact us at support@irenterprises.co.uk to initiate your return.

2. Once approved, ship the item back to our address.

3. Refunds will be processed to your original payment method within 7–10 business days after inspection.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.